TOP CREAMERY CUSTOMER EXPERIENCE SURVEY

Name(Required)

First Last

Company Name

(Optional)

Email(Required)

Phone(Required)

1. When you buy the same TOP Creamery product (example: chocolate, syrup, or frappe base), does it always taste the same?(Required)

Yes, always consistent

Sometimes different

2. How satisfied are you with the overall taste and performance of our products?(Required)

1 - Very dissatisfied

2 - Dissatisfied

3 - Neutral

4 - Satisfied

5 - Very satisfied

3. Have you ever experienced a product that didn’t meet your expectations (texture, sweetness, mixing quality, or yield)?(Required)

Yes

No

4. How easy is it to prepare or use our products?(Required)

1 - Very Hard

2 - Hard

3 - Medium

4 - Easy

5 - Very Easy

5. What influences you most when choosing our products?(Required)

Consistent quality

Affordable price

Brand reputation

Recommendation

After-sales support

6. If you could suggest one improvement in our products, what would it be?

(optional)

19. On a scale of 1–10, how likely are you to continue buying TOP Creamery products?(Required)

Please enter a number from 1 to 10.

1 = Not likely, 10 = Absolutely will continue

20. If you could describe TOP Creamery in one word, what would it be?(Required)

Your Top 3 Favorite TOP Creamery Products(Required)

Your 3 Least Favorite TOP Creamery Products(Required)

Do you have any other suggestions, feedback, or comments that can help us serve you better?

Please share your thoughts(optional)

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