FAQs

Frequently Asked Questions (FAQs)

• Is training included in the package?
Hands-on training is free when you purchase a package. We require that you already have the product on your hands before joining our training to be more effective.

• Are we going to have our store name (brand)?
We sell business packages for you to maximize the cost of money; with this deal, you get the best deal out of your money, as the total cost will be more than what you pay. A business package is different from franchising, wherein in franchising, you are required to carry the brand itself, and usually, there is a royalty and marketing fee involved.

• Can we get some assistance if we get a stall or shop?
During the training, we provide you with everything in our experience and expertise, such as how to make your recipe, tested and proven tips and tricks on success in the business, and marketing strategies. Our aftersales service includes an exclusive group chat wherein you can ask for assistance with any technical support you may encounter. Our Beverage and Dessert Innovation and Trainers have long been experienced in this industry and assist businesses create their signature products.

• Are we allowed to sell other items aside from those included in the package?
The business is yours. We encourage you to maximize your business ideas to get profit. You have the flexibility on what to do with your business. We are here to support you start your business journey.

• What does TOP Creamery offer?
TOP Creamery offers business packages, creamers, bases, customized products, ice cream, milk tea, flavored powders, sinkers, toppers, syrups, tea leaves, coffee beans, training, and many more!

• Does TOP Creamery provide training for aspiring business owners?
Yes, TOP Creamery offers training for coffee, milk tea, specialty beverages, and soft-serve ice cream. For more information, visit this link: https://topcreamery.com/barista-trainings-and-courses/.

• Where to buy TOP Creamery products?
You can buy directly on our website or from our distributors. Here is the list of our distributors: https://topcreamery.com/top-creamery-supplier/.

• What are your payment options?
Products on the website can be paid using PayPal, Online Bank Transfer, Credit Card, GCash, or Cash On Delivery (COD) with J&T Express shipping.

• Is it possible to incorporate TOP Creamery products into cooking and culinary uses?
Yes! TOP Creamery products can be used in cooking, culinary, and decorative applications to add flavor and creativity to your dishes.

• Can I become a TOP Creamery distributor/dealer/reseller?
Be partners with the most trusted name in ingredients and powders for:
Coffee, Milk Tea, Specialty Beverages, and Ice Cream. For distributor application, visit this link: https://topcreamery.com/distributor-application/.

For dealer/reseller/sub-distributor application, visit this link: https://topcreamery.com/top-creamery-dealer-reseller-sub-distributor-partnership-application/.

• Do you accept returns or exchanges?
TOP Creamery accepts returns, exchanges, and refunds within 48 hours for wrong items, damaged packages, or quality issues. Customers handle return shipping, provide proof of purchase, and submit clear photos/videos of the problem.

After approval, buyers have options, including replacement, exchange for items of equal value, or a refund. Refund processing time varies (up to 5 business days for bank transfers/cash payments, 15-30 business days for credit card transactions).

• Do you offer product customization and private labeling?
Yes, TOP Creamery accommodated the request of its clients to create their signature flavors and own product labels (rebranding). For further information, visit this link: https://topcreamery.com/rebranding/.

If you need assistance from our main office, please do not hesitate to call us at 02-2415040 or email us directly at support@topcreamery.com, and we will make your inquiries our priority.

If you have concerns or comments about this product, please do not hesitate to contact us. Your opinion matters to us.